Last updated: 14 November 2026
This policy applies to everything you buy from Internet Law Pty Ltd (ACN 130 474 574) as trustee for The Hall Development Trust (ABN 95 783 170 741) trading as TimeBinder (“TimeBinder”, “we”, “us”) on timebinder.io, app.timebinder.io and SnapBind. See also our Terms and Conditions. Prices are in US dollars.
Your legal rights come first. Nothing in this policy limits your rights under the Australian Consumer Law or any other consumer law. If you are entitled to a remedy under the law, you receive it whatever this policy says.
At a glance
| Situation | What you get |
|---|---|
| A TimeBind fails, or is not recorded within a reasonable time | Tokens restored or a refund, your choice |
| You are charged twice or the wrong amount | Refund of the difference |
| We change the Terms in a way that hurts you and you cancel | Pro-rata refund of the unused Plan period and unused bought Tokens |
| We end your Account without cause, or close the Service | Pro-rata refund of the unused Plan period and unused bought Tokens |
| The Service has a major failure (Australian Consumer Law) | Refund or compensation as the law requires |
| You are a consumer in the EU or UK | 14-day withdrawal right, as explained below |
1. Free Plan
The Free Plan costs nothing, so there is nothing to refund. Free monthly Tokens do not roll over and have no cash value.
2. Paid Plans
Paid Plans (Essential, Expert and others) are billed monthly and renew automatically until cancelled. We do not normally refund the unused part of a billing period you have already paid for, unless section 4, 5 or 6 applies, or the law requires it.
3. Bought Tokens
3.1 Tokens you buy do not expire while your Account is open.
3.2 Used Tokens are not refundable, because the service has been provided, except under section 4 (failures) or where the law requires.
3.3 Unused bought Tokens can be refunded in the circumstances in sections 5 and 6 and where the law requires. If your Account is deleted at your request, unused Tokens are forfeited unless this policy or the law entitles you to a refund.
4. When a TimeBind fails or is late
4.1 If a TimeBind cannot be completed, or Bitcoin anchoring has not been recorded within a reasonable time, we will either re-submit it at no cost, restore the Tokens, or refund the price you paid for those Tokens. You choose.
4.2 For a Pooled TimeBind, we usually record within 24 to 48 hours, and often sooner. If it is not recorded within 7 days, treat it as late and contact us. ASAP TimeBinds are broadcast straight away, but Bitcoin confirmation depends on the network. If an ASAP TimeBind has not been broadcast, or fails to confirm within 7 days, contact us.
4.3 If a Certificate contains an error that is our mistake, we will correct it or issue a new one at no cost.
5. If we change the Terms or end your Account
5.1 If we make a materially adverse change to the Terms or a Plan and you cancel before it takes effect, we refund the unused part of any prepaid Plan period (pro rata) and the price you paid for unused bought Tokens.
5.2 If we end your Account without cause, or close the Service, you get the same refund. If we end your Account for your breach, we still refund anything the law requires.
6. Incorrect charges and duplicates
If you were charged twice, charged the wrong amount, or charged after you cancelled, tell us and we will refund the difference. Please contact us before disputing the charge with your bank so we can fix it quickly.
7. Consumer rights in Australia
If you are a consumer under the Australian Consumer Law, our services come with guarantees that cannot be excluded. If there is a major failure, you can cancel the service and get a refund for the unused portion, and compensation for reasonably foreseeable loss. If the failure is not major, you can ask us to fix it, or, if we cannot or do not do so within a reasonable time, you can cancel and receive a refund for the unused portion. You do not need to give a reason for these rights to apply.
8. EU and UK consumers: right to withdraw
8.1 If you are a consumer in the EU or UK, you can withdraw from your purchase of a Plan or Tokens within 14 days of buying, without giving a reason.
8.2 If you ask us to start providing the service immediately (for example by creating a TimeBind), you lose the right to withdraw for any part already fully supplied. If you withdraw, we will deduct a proportionate amount for what has been supplied up to that point (for example, TimeBinds already created) and refund the rest.
8.3 To withdraw, email support@timebinder.io with the subject “Withdrawal” and say what you bought. You can also use any clear statement. We will refund within 14 days of getting your notice.
9. App store purchases
If you bought a Plan or Tokens through the Apple App Store or Google Play, that store processes the payment. Request a refund from the store under its refund policy, and contact us if you need help. Your rights under this policy and the law are not reduced.
10. How to ask for a refund
Email support@timebinder.io with “Refund” in the subject and your Account email, what you bought and when. We will reply within 5 business days. Approved refunds go back to your original payment method, in US dollars, within 10 business days. Your bank may take longer to show them.
11. Promotional and bonus Tokens
Tokens given free or as a promotion, bonus or reward have no cash value and are not refundable. They are not affected by the rest of this policy.
12. Contact
TimeBinder, c/o BTN Accountants, 194 Varsity Parade, Varsity Lakes QLD 4227, Australia · support@timebinder.io
This policy is general in nature and is not legal advice.